Q&A
Q: What currency are the prices on your website?
All rates are listed in U.S. dollars and represent the cost per vehicle.
Q: Will my driver-guide speak English?
Absolutely. All driver-guides are English-speaking. You may indicate your language preference (English or Mandarin) when booking.
Q: How do I choose the right vehicle type (5-seat sedan vs. 7- to 9-seat van)?
For 1–3 passengers we recommend a 5-seat sedan; for 4–6 passengers a 7- to 9-seat van offers greater comfort and luggage space.
Q: Can I pay by credit card?
Yes. We accept PayPal and major credit cards. Simply select PayPal at checkout, then choose the “Pay with Credit Card” option if preferred.
Q: If I have to cancel at the last minute, can I get a refund?
Cancellations made at least 24 hours before departure receive a 90 % refund (a 10 % processing fee applies).
Q: When will I receive my driver and vehicle details?
We email the driver’s name, contact info, and vehicle details 3–5 days before your tour. If you provided a phone or WhatsApp number, the driver will also message you the day before departure.
Q: Can you provide an infant car seat?
Yes. One complimentary infant seat (0–4 yrs) is available per vehicle. Please note this request in the “Special Requirements” box or message us via WhatsApp in advance.
Q: How are overtime charges calculated?
For sedans and 7–9-seat vans, overtime is NT$500 per hour, payable in cash directly to the driver at the end of the tour.
Q: Is tipping required?
Tips are entirely optional. If you feel your driver-guide provided outstanding service, any gratuity is appreciated but never expected.
CONTACT US
Please feel free to contact us if you have any questions about our service or existing reservations. Thank you!
Office Hours:
● Monday to Friday 08:00 AM - 05:00 PM (UTC+8)
● Saturday to Sunday 08:00 AM - 12:00 PM (UTC+8)
Contact our customer service department: